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Frequently Asked Questions (FAQs) Comman Questions... Just click on any question listed below to see the answer: When will my order ship? How long can I expect delivery to take? How much will S&H cost? What credit cards do you accept? Is my credit card information secure? How do I place a gift order? Will you share my email address with other businesses? How can I speak to a "real Person" or get a question answered? Can I get real-time negotiating advice? If you have a question not answered here, email us! When will my order ship? Answer: We do our best to ship within 24 hours of payment during the work week. We do not ship on Saturdays or Sundays. Ordering online is the quickest way to get your order shipped. ...click to top How long can I expect delivery to take? Answer: We ship using USPS, and you can select from three options: Priority Mail - takes 3-5 business days to most locations in domestic US. Express Mail - 2 business days to most locations in domestic US. Overnight Mail - next day to most locations in domestic US, except over weekends. ...click to top How much will S&H cost? Answer: # of Books Priority Express Overnight 1 $5.95 $10.95 $19.95 2 $8.95 $13.95 $22.95 3 $10.95 $15.95 $25.95 4 $12.95 $16.95 $27.95 5 $13.95 $17.95 $29.95 6 $14.95 $18.95 $31.95 7 $15.95 $19.95 $33.95 8 $16.95 $20.95 $35.95 9 $17.95 $21.95 $37.95 10 $18.95 $22.95 $39.95 For more than 10 books, please call your order in. We will quote book price including quantity discount, and total S&H charges. ...click to top What credit cards do you accept? Answer: We are pleased to accept Visa and Mastercard ...click to top Is my credit card information secure? Answer: Yes, online credit card transactions are handled on a secure server by Verisign, Inc. which is one of the most trusted names in e-commerce. All data is passed using Secure Socket Layer (SSL) technology, and no credit card numbers are stored on our server at any time. ...click to top How do I place a gift order? Answer: You may fill in a "Ship-to" address that is different than your "Bill-to" address. ...click to top Will you share my email address with other businesses? Answer: A resounding NO!!! We will not give, sell or lease any of your personal information to any third party. ...click to top How can I speak to a "Real Person" to get a question answered? Answer: Call us at (505) 822-0224 from 8:00AM to 4:00PM Mountain Standard Time. If the lines are busy, leave a message and we will return the call as quickly as possible. If you don't mind email, send your question to info@CanyonCrestPublishing.com ...click to top Can I get real-time negotiating advice? Answer: Time to speak directly with the author can be purchased and scheduled through our Customer Service Desk. You may call to find out more, and book a time for a phone conference. ...click to top   © Copyright 2000-2002 Canyon Crest Publishing, Inc. All rights reserved. Legal & Privacy Information Web Site Design and Maintenance By Emerging Technology Services